Get even more out of your Mercedes-Benz

Access your vehicle from anywhere, and experience all the benefits of ownership with Mercedes-Benz.

The Digital Extension of your Mercedes-Benz

Whether you’re starting your engine, getting customer support or simply checking your fuel, Mercedes-Benz is here to make life easier.

Connect+ Services

Connect+ Services

Connect Services

Connect Services

How to Activate and Renew Your Services

On-demand via the Mercedes-Benz Store

On-demand via the Mercedes-Benz Store

Full Feature List

Discover all of the features available with the Mercedes-Benz App.

Connect+ Services

Get the ultimate upgrade for your Mercedes-Benz with Connect+ and use your smartphone to remotely operate, customize and digitally add to your vehicle.

Connect Services

Our Connect Services come standard for your Mercedes-Benz and are available lifetime. To take advantage, all you need to do is create a Mercedes me ID, agree to the Terms of Use, link your vehicle to your Mercedes-Benz account and download the Mercedes-Benz App on your smartphone.

  • Remote Vehicle Status

    View the latest data from your vehicle, including mileage, fuel level, tire pressure and more.7

  • Service Management

    Get reminders of upcoming service, and book an appointment with your preferred service dealer.

  • Telediagnostics

    With any vehicle, wear and tear is bound to happen. Be notified if your car is in need of servicing or a certain part needs to be inspected.

  • Accident Recovery

    If you’re ever involved in an accident, receive immediate assistance and have a towing service arranged via Roadside Assistance.

  • Breakdown Management

    In the event of a breakdown, your vehicle data and position will be relayed to the Roadside Assistance Center for immediate assistance.

  • Remote Vehicle Diagnostics

    Allow your preferred service dealer to remotely retrieve vehicle data ahead of service, so your experience is as smooth as possible.

  • Software Updates

    Get the latest software installed over the air, so your vehicle is optimized with the most current information from Mercedes-Benz.9

  • Global Search

    A single search to find everything you need: Search for items via the multimedia system and launch functions directly from the results list.

Frequently Asked Questions

  • How do I get the Mercedes-Benz App?

    To become a Mercedes-Benz App user, you must own a model year 2019 and newer Mercedes-Benz vehicle (excluding B-Class and smart) or a 2023 and newer Mercedes-Benz Sprinter Van. Connect Services such as Vehicle Status and the Mercedes-Benz emergency call system are lifetime services, while Connect+ Services, including Remote Engine Start and Remote Door Lock and Unlock are complimentary for one year for 2023 and newer vehicles. 1You will need to download the Mercedes-Benz app to use these features.

  • How do I activate my Mercedes-Benz services?

    Your dealer will be happy to assist you with this at the time you purchase your vehicle. If you’ve already left the dealership, your connected vehicle services can be activated and deactivated right from the Mercedes-Benz app. Simply download the app from the Apple App Store or Google Play Store, register and add your vehicle using the on-screen instructions, and then you will be able to activate your services. If you need further assistance, your dealer will be happy to assist you.

  • Do I need a credit card to activate the Mercedes-Benz App?

    You do not have to provide a credit card to use the Mercedes-Benz App. Standard Connect services includes a wide range of safety and convenience features, while Connect+ services are complimentary for the first year starting with model year 2023. If you would like to renew your services afterwards, you will need to provide a credit card for payment in the Mercedes-Benz Store.

  • What happens at the end of the Mercedes-Benz App complimentary trial?

    Most remote services will stop functioning but your account remains open and active for non-expiring services. You can view what is still active in the Mercedes-Benz.

  • How do I extend or renew Mercedes-Benz services like Remote Engine Start?

    You can visit https://shop.mercedes-benz.com/en-ca/connect/ to view eligible services (when logged in), add the Connect+ Services to your shopping basket and check out. The service(s) will activate immediately once your vehicle has an active connection. Please note activation can take up to 48 hours depending on the coverage zone.

Customer support.

Contact Mercedes-Benz Roadside Assistance for immediate help.

*National MSRP pricing is shown and is intended for informational purposes only. Prices do not include taxes, levies, fees, freight and delivery charges, insurance and license fees, as well as any other products or services not listed that may be available to you through your selected Mercedes-Benz retailer. Vehicle prices subject to change without notice. Dealer may sell for less. These prices do not apply in provinces with total/all-in pricing requirements. Please contact your local retailer directly by phone or in person for exact pricing details and total prices applicable in those provinces.


  1. Mercedes-Benz Canada Inc. reserves the right to change or discontinue Mercedes-Benz services at any time without prior notification or incurring any future obligation. See the terms of the Mercedes-Benz Overview of Services.
  2. The Mercedes-Benz App is not available on B-class, smart and Mercedes- Benz Vans models prior to 2023.
  3. Assistance via the i-button or 'me' button is standard for as long as the vehicle's technology is supported
  4. Requires Navigation, which is optional on some models.
  5. QR code only available on MBUX-equipped vehicles. Some older-generation vehicles are unable to be paired to your account directly through the app. Please contact your local dealer for assistance with these vehicles.
  6. Remote Start not available on all plug-in hybrids and electric vehicles, and SLC, SL and AMG GT models.
  7. Included in the Mercedes me app
  8. The services require that the corresponding optional equipment is installed in the vehicle.
  9. A visit to the dealership may be required in certain cases.
  10. Requires NTG 6 or above.
  11. Requires NTG 7 or above.